![]() We arrived 6 hours before our scheduled time, so I stood in line for over an hour to discuss the issue with the over-worked agent who told me that my best bet was to keep the schedule as she didn't see anything that was better. We noticed the change reduced our layover to 40 minutes, so we headed directly to the airport to give us time to resolve the conflict. Not Verified | The day started with a notice while we were departing our cruise ship notifying us of a delay on our flight from Houston to San Diego. Southwest is not a military friendly airline. Seeing how less than 1% of the population serves our military one would think they would treat military members and/ or their kids better, especially with everything they go through. The southwest rep could not care less saying that there’s nothing she can do for us! I was very angry. I explained these kids are new to this routine and it is the 5-year old first time flying w/o mommy with her. She said “Sorry but no priority boarding for them, we don’t do that.” She was so rude. I explained they have military ID cards and I will have mine on me as I plan to wait with them at the gate to see them off. I asked about priority boarding for military. I explained I need my kids to sit together please. I asked what about priority boarding for unaccompanied minors (the 8 and 5 year old) she shut that down. The lady said she couldn’t change her seat. ![]() My youngest being a 5 year old girl was given a seat in C24 when her brothers were placed in C11 and C 12. ![]() I’ve never bothered to do early check in bc I’m priority boarding but decided to do it this time since it’s w a different airline then what I’m use to. I have three children who need to fly to CA to be with family as needed, ages 5, 8, and 15. I usually only fly with United or American and took a chance with Southwest bc I needed direct flights for my kids. ✅ Trip Verified | I am writing as a concerned Officer in the United States Army. You can tell the employees look at this like a job instead of a career. All the draws that made me loyal are falling to the wayside. So spent on the lesser quality of flying southwest now, used to be fun exuberant staff but now they treat you like a McDonald's employee would treat you. You used to be low cost, now you’re a legacy carrier and as soon as I’ve exhausted my points using my companion fare your credit card goes in the back of dresser. Click on the feedback tab to ask what did you use app for? I’d honestly like to know why I did too? Feedback is static, please make no comments submit. I also appreciate that Southwest wants my feedback. Thanks for really screwing up a mornings start. Why couldn’t lids be provided? It took three hours to get my first beverage, I’m up at 5 to make 630 flight, and coffee providers are closed. The cabin steward hands me two coffees with three creamers each, no lids and no tables to set them on. ✅ Trip Verified | I ordered two coffees, with three sugars each, repeated three times I’m first row window seat on left behind door. Thank you for reading, and gods speed to anyone who values the truth and hates false advertizing. ![]() Maybe I would feel better if I had a well-rounded snack mix in my belly. ![]() Why was this even made an option? And who would do that? I am struggling to sympathize. Also, though this has nothing to do with the airline, the person in front of me has chosen to recline their seat. I have fond memories of the old peanut and biscuits that used to be available. Pretzels plagued my small package and I was overwhelmed. But what I just ate has no right to be called a MIX. When you hear the term snack mix, you can expect a medley of various chips, crackers and PERHAPS a few pretzels. There are too many pretzels in the snack mix. No longer will I sit in the shadows and ignore this issue. As I write this, I am sitting on the plane because I find the time to act is now. But alas, I find myself disappointed and distraught yet again. Not Verified | I have flown Southwest since I was a child and I am always impressed by the witty flight attendants, flexible seating and free carry-on policy. ![]()
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